Thorsten Manthey - ITIL Expert, Governance & Change Champion 

People Change Management is the success to your project, itSMF Ottawa PD Day 2017 (PPTTemplates
The Process Owner is the Secret Agent, itSMF Norway 2017 (PPT, Templates)
​​Establishing Strategic Process Roadmaps, itSMF Expo 16, Sweden, Stockholm (PPT, Templates)
WHO-HOW-WHAT - An Approach to Effective People Change Management, FUSION 15 (Recording, PPT, Templates)

People Change Management Strategy Workshop, itSMF Ottawa Canada (PresentationTemplate)
​People Change Management - The key to successful projects, itSMF Norway (Zip file - templates and presentation)
A three legged stool (People, Process & Technology) cannot stand on two legs, FUSION 14 (PowerPoint; Voice Recording)
Establish a Comprehensive Process Governance Framework, FUSION 13 (PDF; Voice Recording)
Establish a Comprehensive Process Governance Framework, ThoughtRock (Video)
Assess or Get Lost (itSMF Canada National Newsletter article - PDF)
Requestable Offering vs. Service Offering (News article)
Communication and Change Management Plan, itSMF USA, The Forum Newsletter (News article)
​IT Cost Models and IT Charge back Considerations (PowerPoint)
IT and Business Value Creation (PowerPoint)

ITSM Certifications

Professional Experience

ITSM / ITIL Expert – Governance – Service Delivery – Organizational Transformation

Presentations and Articles


  • Developed an integrated Control Framework based on COBIT, ITIL, ISO 20,000, BITS and ISO 27,001
  • ITIL
  • ​VeriSM
  • Sarbanes-Oxley
  • COBIT 5
  • Prosci's and John P. Kotter's Change Frameworks

Program and Management

  • Implemented multiple IT Service Catalogs for fortune 100 companies (ServiceNow; IBM Tivoli Service Request Manager – TSRM)
  • ​Developed and implemented a comprehensive IT governance framework for Service Owners, Process Owners and Process Managers for multiple fortune 100 corporations
  • Designed and delivering multiple instructor led training modules to 100+ employees; Service Catalog, Request Fulfillment (work orders), Service Desk, Incident Management and Problem Management
  • Optimal ITSM tool selection through defined methodology with organizational, cultural, technical and functional requirements including SWOT analysis and vendor evaluation. Project managed the RFP evaluation program.

Process Design

  • Service Portfolio, Service Catalog and Request Fulfillment Management​
  • Service Level Management​
  • Change, Release and Configuration Management​
  • Incident, Problem and Service Desk
  • Financial Management and Charge Back Models
  • Process workshops
  • CMMI based process assessment

Education and Certifications

  • M.S. Computer Science and Engineering​
  • B.S. Mechanical Engineering​
  • ITIL Expert​
  • ITIL Service Manager​
  • VeriSM Foundation
  • COBIT 5 Foundation
  • Certified Change Management Professional (CCMP)
  • ServiceNow System Administration course

Change Champion

  • Established comprehensive change and training program for multiple fortune 100 corporations​
  • Change advocate, team builder, motivator and educator​
  • Prosci's Change Process​
  • ADKAR Framework​
  • John P. Kotter's 8 steps

Thought Leadership

  • Developed multiple Process and Services Governance framework​s for large and small organizations
  • Developed KPMG's ITSM approach and sales collateral​
  • Designed multiple KPMG toolkits an IP
  • Developed two day internal ITIL training course​
  • International speaker and presenter​
  • Published in itSMF Newsletter in USA and Canada

Industry Experience

  • Health Care​
  • ​Financial Services​
  • Pharmaceutical​
  • Oil and Gas​
  • Telecom
  • North America and Europe
  • ITIL Expert​
  • ITIL Service Manager​
  • VeriSM Foundation
  • COBIT 5 Foundation​
  • Accredited ITIL Foundation Trainer
  • Certified Change Management Professional (CCMP)
  • Engagement Director at TCS
  • Manager / Lead Specialist at KPMG, IT Advisory
  • Process Owner for fortune 100 corporation
  • ​Change Champion for fortune 100 corporation
  • Executive Advisor for ITSM at fortune 50 corporation
  • Senior IT Manager at fortune 50 corporation
  • Senior ITSM Consultant