Program and Management

  • Implemented multiple IT Service Catalogs for fortune 100 companies (ServiceNow; IBM Tivoli Service Request Manager – TSRM)
  • ​Developed and implemented a comprehensive IT governance framework for Service Owners, Process Owners and Process Managers for multiple fortune 100 corporations
  • Designed and delivering multiple instructor led training modules to 100+ employees; Service Catalog, Request Fulfillment (work orders), Service Desk, Incident Management and Problem Management
  • Optimal ITSM tool selection through defined methodology with organizational, cultural, technical and functional requirements including SWOT analysis and vendor evaluation. Project managed the RFP evaluation program.
  • Developed multiple Process and Services Governance framework​s for large and small organizations
  • Developed ITSM sales collateral​, Toolkits and IP
  • Published articles and white papers
  • Developed two day internal ITIL training course​
  • International speaker and presenter​
  • Published in itSMF Newsletter in USA and Canada
  • ITIL Expert​
  • ITIL Service Manager​
  • VeriSM Foundation
  • COBIT 5 Foundation​
  • Professional Scrum Master (PSM I)
  • Accredited ITIL Foundation Trainer
  • Certified Change Management Professional (CCMP)

VALUE PROPOSITION

Process Design

  • Service Portfolio, Service Catalog and Request Fulfillment Management​
  • Service Level Management​
  • Change, Release and Configuration Management​
  • Incident, Problem and Service Desk
  • Financial Management and Charge Back Models
  • Process workshops
  • CMMI based process assessment
  • Established comprehensive change and training program for multiple fortune 100 corporations​
  • Change advocate, team builder, motivator and educator​
  • Prosci's Change Process​
  • ADKAR Framework​
  • John P. Kotter's 8 steps

Industry Experience

Thorsten Manthey - ITIL Expert, Governance & Change Champion 

  • M.S. Computer Science and Engineering​
  • B.S. Mechanical Engineering​
  • ITIL Expert​
  • ITIL Service Manager​
  • Professional Scrum Master (PSM I)
  • VeriSM Foundation
  • COBIT 5 Foundation
  • Certified Change Management Professional (CCMP)
  • ServiceNow System Administration course

Thought Leadership

  • Engagement Director at TCS
  • Manager / Lead Specialist at KPMG, IT Advisory
  • Process Owner for fortune 100 corporation
  • ​Change Champion for fortune 100 corporation
  • Executive Advisor for ITSM at fortune 50 corporation
  • Senior IT Manager at fortune 50 corporation
  • Senior ITSM Consultant

Frameworks

  • Developed an integrated Control Framework based on COBIT, ITIL, ISO 20,000, BITS and ISO 27,001
  • ITIL
  • ​VeriSM
  • Sarbanes-Oxley
  • COBIT 5
  • Prosci's and John P. Kotter's Change Frameworks

Education and Certifications

Change Champion

  • Health Care​
  • ​Financial Services​
  • Pharmaceutical​
  • Oil and Gas​
  • Manufacturing
  • Telecom
  • North America and Europe

ITSM / ITIL Expert – Governance – Service Delivery – Organizational Transformation

Professional Experience

ITSM Certifications

Presentations and Articles

People Change Management is the success to your project, itSMF Ottawa PD Day 2017 (PPTTemplates
The Process Owner is the Secret Agent, itSMF Norway 2017 (PPT, Templates)
​​Establishing Strategic Process Roadmaps, itSMF Expo 16, Sweden, Stockholm (PPT, Templates)
WHO-HOW-WHAT - An Approach to Effective People Change Management, FUSION 15 (Recording, PPT, Templates)

People Change Management Strategy Workshop, itSMF Ottawa Canada (PresentationTemplate)
​People Change Management - The key to successful projects, itSMF Norway (Zip file - templates and presentation)
A three legged stool (People, Process & Technology) cannot stand on two legs, FUSION 14 (PowerPoint; Voice Recording)
Establish a Comprehensive Process Governance Framework, FUSION 13 (PDF; Voice Recording)
Establish a Comprehensive Process Governance Framework, ThoughtRock (Video)
Assess or Get Lost (itSMF Canada National Newsletter article - PDF)
Requestable Offering vs. Service Offering (News article)
Communication and Change Management Plan, itSMF USA, The Forum Newsletter (News article)
​IT Cost Models and IT Charge back Considerations (PowerPoint)
IT and Business Value Creation (PowerPoint)