Thorsten Manthey - ITIL Expert, Governance & Change Champion
Score sample - HP Service Manager Training (Incident and Problem Management)
Certified Change Management Professional (CCMP)
A results-driven senior IT leader, Certified Change Management Professional (CCMP), international speaker and educator with extensive international experience helping businesses drive major cultural and organizational transformation, improvement to IT services and products.
Developed and executed multiple change management program based on industry recognized methodologies, combining ADKAR for personal change and John P. Kotter for major organizational change to drive cost reduction by improving speed of adoption, ultimate utilization and proficiency of new methods and process.
Enabled cultural change acceptance and smooth transition when implementing new and improved processes and IT products through an innovative training and communication and awareness program.
itSMF Norway - People Change Management (Zip file - templates and presentation)
People Change Management Reading List (Word)
ITSM Change Management Program (Word)
Creating a Communications Plan (Word)
Communication and Change Management Plan (PDF News Article)
WHO-HOW-WHAT Data TEMPLATE (PowerPoint)
Knowledge Snack - A short Help Video - On-demand training (Video)
John P. Kotters 8 steps (web page)
Prosci Portal (Free to sign up)
ADKAR - A Change Management model (Tutorial)
First, people change management is identifying and mitigating resistance to the change. You can assess the organization and take action by developing the Resistance plan.
The key reason for people change management is to increase the probability of the project being successful. There are four significant factors that people change management provide:
Imagine if the people you are designing the solution for are not using the new process or not utilizing the technology correctly - not much will really change.
Projects are usually great at designing exceptional technology solutions and developing optimized and streamlined process, but may face challenges introducing the change into the organization.
People Change Management provides a competitive advantage, allowing organization to quickly and effectively implement change to meet market needs. Just focusing on delivering a world class technical solution or designing a perfect process is NOT enough!